Sales & Retail
Retail Sales & Store Operations
Learn customer engagement, product knowledge, point-of-sale basics, stock handling, merchandising and store service standards.
Provided by HiringMart India
About this course
Learn customer engagement, product knowledge, point-of-sale basics, stock handling, merchandising and store service standards.
What you will learn
Understand the core concepts, complete guided practice, apply the workflow to a realistic task, and demonstrate competency through module quizzes and assignments. / मूल अवधारणाएँ समझें, निर्देशित अभ्यास पूरा करें, वास्तविक कार्य पर प्रक्रिया लागू करें और मॉड्यूल क्विज़ व असाइनमेंट से अपनी दक्षता दिखाएँ।
Course curriculum
Retail Foundations / मॉड्यूल 14 lessons
1. Retail Formats and Store RolesArticle · 15 min
2. Customer Greeting and Needs DiscoveryArticle · 18 min
3. Product Knowledge and BenefitsArticle · 21 min
4. Store Standards and Customer ExperienceArticle · 24 min
Sales Skills / मॉड्यूल 24 lessons
1. Open Questions and Product DemonstrationArticle · 15 min
2. Objection Handling and Ethical UpsellingArticle · 18 min
3. Cross-Selling and Add-On RecommendationsArticle · 21 min
4. Billing Accuracy and Customer ClosureArticle · 24 min
Store Operations / मॉड्यूल 34 lessons
1. POS and Cash Handling ControlsArticle · 15 min
2. Stock Receiving and Inventory CountsArticle · 18 min
3. Shelf Replenishment and MerchandisingArticle · 21 min
4. Returns, Exchanges and ComplaintsArticle · 24 min
Performance and Safety / मॉड्यूल 44 lessons
1. Sales Targets and Conversion MetricsArticle · 15 min
2. Shrinkage Prevention and Loss AwarenessArticle · 18 min
3. Store Opening and Closing ChecklistArticle · 21 min
4. Retail Floor Practical AssessmentArticle · 24 min